Cheeskies

Cheeskies respects your privacy[cite: 1]. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with us through our website, Instagram, WhatsApp, phone calls, online order forms, delivery partners, food delivery platforms, or in-store[cite: 1].

For this Privacy Policy, “Cheeskies,” “we,” “our,” or “us” refers to Cheeskies Foods, operating the Cheeskies dessert brand from Model Town, Patiala, Punjab[cite: 1].

1. Information We Collect

We may collect the following information when you place an order, make an enquiry, join our updates list, or interact with Cheeskies[cite: 1]:

• Name[cite: 1]
• Mobile number[cite: 1]
• Email address, if provided[cite: 1]
• Delivery address[cite: 1]
• Order details[cite: 1]
• Payment status and transaction reference[cite: 1]
• Special instructions for custom cakes, ice creams, desserts, or event orders[cite: 1]
• Feedback, reviews, photos, or messages shared by you[cite: 1]
• Social media username, if you contact us through Instagram or other platforms[cite: 1]
• Basic device, browser, website, or cookie information when you visit our website[cite: 1]

We do not intentionally collect sensitive personal information unless it is required for a specific customer request[cite: 1].

2. How We Use Your Information

We use your personal information for the following purposes[cite: 1]:

• To confirm and process your orders[cite: 1]
• To prepare customized cheesecakes, ice creams, desserts, and event orders[cite: 1]
• To contact you regarding delivery, pickup, payment, order changes, or order issues[cite: 1]
• To respond to customer queries, complaints, and feedback[cite: 1]
• To send order updates through WhatsApp, SMS, email, or phone call[cite: 1]
• To improve our products, menu, packaging, delivery, and customer experience[cite: 1]
• To send offers, launch updates, and promotional messages where permitted[cite: 1]
• To maintain invoices, accounting records, tax records, food-safety records, and business records[cite: 1]
• To comply with applicable laws, food safety requirements, regulatory requests, and legal obligations[cite: 1]

3. Consent and Lawful Use

By placing an order, submitting an enquiry, sharing your details, or communicating with Cheeskies, you consent to our collection and use of your information for the purposes described in this Privacy Policy[cite: 1].

We process personal information only for lawful business purposes, with consent where required, or as otherwise permitted under applicable Indian law[cite: 1].

4. Payments

Cheeskies may accept payments through UPI, cards, payment links, cash, food delivery platforms, or other payment partners[cite: 1].

We do not store your full card details, UPI PIN, banking passwords, or payment credentials[cite: 1].

Payment processing may be handled by third-party payment service providers, banks, UPI apps, or food delivery platforms, subject to their own terms and privacy policies[cite: 1].

5. Food Delivery Platforms and Third Parties

If you order Cheeskies through platforms such as Zomato, Swiggy, ONDC, quick commerce platforms, or other delivery partners, your information may also be processed by those platforms according to their own privacy policies[cite: 1].

We may share limited customer or order information with[cite: 1]:

• Delivery partners[cite: 1]
• Payment service providers[cite: 1]
• Website hosting or technology service providers[cite: 1]
• Accounting, tax, or compliance service providers[cite: 1]
• Customer support or marketing tools[cite: 1]
• Government, legal, food-safety, or regulatory authorities where required by law[cite: 1]

We do not sell your personal information[cite: 1].

6. Custom Orders and Event Enquiries

For custom cheesecakes, birthday orders, corporate events, catering, or bulk dessert orders, we may collect additional details such as[cite: 1]:

This information is used only to prepare, confirm, deliver, and support your order[cite: 1].

7. Marketing Messages

With your permission, we may send you updates about new dessert launches, seasonal menus, offers, event order availability, store updates, and Zomato/Swiggy availability[cite: 1].

You can opt out of marketing messages at any time by replying “STOP” on WhatsApp/SMS or contacting us at info.cheeskies@gmail.com[cite: 1].

Even if you opt out of marketing messages, we may still contact you for order confirmation, payment, delivery, refund, complaint resolution, or customer support purposes[cite: 1].

8. Photos, Reviews, and Social Media Content

If you tag Cheeskies, share a review, send us a photo, or give us permission to repost your content, we may use it on our Instagram page, website, menu, ads, or promotional material[cite: 1].

We will not use customer photos, event photos, or personal images in marketing without your permission[cite: 1]. You may request removal of your content by contacting us[cite: 1].

9. Cookies and Website Tracking

If Cheeskies operates a website, we may use cookies or similar technologies to improve website performance, understand visitor traffic, remember preferences, track marketing campaign performance, and improve product discovery and customer experience[cite: 1].

You can control or disable cookies through your browser settings[cite: 1].

10. Data Retention

We keep your personal information only for as long as necessary for order processing, customer support, accounting, tax records, food-safety records, complaint handling, legal requirements, and reasonable business analysis[cite: 1].

When your information is no longer required, we will delete it, anonymize it, or securely archive it as appropriate[cite: 1].

11. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure[cite: 1]. These steps may include[cite: 1]:

• Limited access to customer data[cite: 1]
• Password-protected systems[cite: 1]
• Secure payment links[cite: 1]
• Trusted service providers[cite: 1]
• Staff awareness and internal controls[cite: 1]

However, no digital system is completely risk-free[cite: 1]. Customers should avoid sharing payment PINs, banking passwords, or unnecessary sensitive information with us[cite: 1].

12. Children’s Privacy

Cheeskies products and services are intended for general customers and families[cite: 1].

We do not knowingly collect personal data from children without appropriate parent or guardian consent where required by applicable law[cite: 1].

13. Your Rights

Subject to applicable law, you may request to[cite: 1]:

• Know what personal information we hold about you[cite: 1]
• Correct inaccurate or outdated information[cite: 1]
• Delete your personal information where legally allowed[cite: 1]
• Withdraw consent for marketing or optional processing[cite: 1]
• Raise a complaint or grievance[cite: 1]
• Nominate another person to exercise your rights where permitted by law[cite: 1]

To make a request, contact us at info.cheeskies@gmail.com or 09876929010[cite: 1]. We may need to verify your identity before processing certain requests[cite: 1].

14. Grievance Redressal

For any privacy-related concern, complaint, correction request, or data deletion request, please contact our Grievance Contact[cite: 1]:

We will try to respond within a reasonable time as required under applicable law[cite: 1].

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time[cite: 1].

The updated version will be posted on our website, order page, or other official Cheeskies channels with a revised “Last Updated” date[cite: 1].

16. Contact Us

For privacy questions, order data requests, correction requests, deletion requests, or marketing opt-outs, contact Cheeskies using the details below[cite: 1]: